Refund Policy

RETURNS

OUR POLICY LASTS 28 DAYS. IF 28 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CANNOT OFFER YOU A REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED EG PERISHABLE GOODS CANNOT BE RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS.

ADDITIONAL NON-RETURNABLE ITEMS:
GIFT CARDS
SOME HEALTH AND PERSONAL CARE ITEMS
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE):
– ITEMS WITH OBVIOUS SIGNS OF USE
– ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.
– ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 28 DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.

IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@DEWBEES.CO.UK.

SALE ITEMS (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT INFO@DEWBEES.CO.UK AND SEND YOUR ITEM TO: DEW BEES LTD, 374 EASTERN AVENUE, ILFORD, ESSEX, IG2 6NW.

GIFTS

IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.

IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER AND S/HE WILL FIND OUT ABOUT YOUR RETURN.

SHIPPING

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:
DEW BEES LTD
374 EASTERN AVENUE
ILFORD
ESSEX
IG2 6NW

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

IF YOU ARE SHIPPING ANY, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

Delivery

We deliver Monday to Saturday through our partnering couriers within the UK and also offer international delivery to over 38 destinations around the world.

Standard UK Delivery

Get your UK order within 3-5 working days*. When you spend over £40, we’ll deliver for free. A nominal delivery charge of £4.70 applies to orders under £40.00.* Subject to T&C’s

Express UK Delivery

Get your UK order in 1 - 2 working days*. A delivery charge of £9.99 applies.* on orders placed before 2 pm on a working day.

International Delivery

We offer worldwide shipping to over 38 countries within 4 to 15 working days. Delivery charge from £10.00.
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